Sometimes things don’t go as planned. It happens so rarely, but with this out of the way, we both know the foundation of our agreements going forward.

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Ritualis is owned and operated by Winter Wolf LLC and Cedric Clitheroe has full authority to act in any and all decisions on the behalf of either.

​Refund Policy

Returns will be accepted at the sole discretion of Cedric Clitheroe on the behalf of Ritualis by Winter Wolf. Minimum conditions of return are as follows:

• Item return initiated within 7 days of date received.

• Item unworn and without damage or blemish.

• Buyer contacts Winter Wolf LLC via Cedric before shipping.
• Buyer pays for return shipping.
• Buyer pays for additional shipping for replacement item.

Exceptions will be made if the error, issue, or damage is the fault of Winter Wolf LLC in fulfillment, craftsmanship, or handling. Condition of item will be assessed by Cedric upon arrival before refund/replacement is issued.

If necessary, a polish and restock fee may be applied up to 15%.

​Custom Totem Work

No refunds can be given for custom work design exclusively for the client. In the case of a concern, remedy is at the sole discretion of Cedric Clitheroe.

Deposits on custom work are not refundable. Please enter this process with decisive clarity to maximize the result of our work together.

Standard Refund Policy terms above also apply.

Disclaimers

This isn’t to say that the universe fits into a tidy box. If you sincerely feel that a return of your investment is important, please don’t hesitate to contact me.

Any and all content created by Winter Wolf, Ritualis, or Cedric Clitheroe, including likeness of Cedric Clitheroe, and all jewelry designs, are the property of Cedric Clitheroe. Use of this content will be expressly by permission.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.